Terms and Conditions

Pegasus Chauffeur LTD - Terms and Conditions

Service Terms & Conditions
Driver Terms & Conditions
Subcontractor Terms & Conditions

Service Terms and Conditions

Outlined below are the Terms & Conditions by which PEGASUS CHAUFFEUR LIMITED conduct business with our Clients, our Passengers and the Bookers (person booking the journeys).

Terms Used

Within these Terms & Conditions (T's & C's), The service provider is PEGASUS CHAUFFEUR LIMITED, also known as Pegasus Chauffeurs, Pegasus Chauffeur, PCs Cars, Pegasus Minicabs and Pegasus Chauffeur Drive.
The terms “our”, “us” and “we” refers to PEGASUS CHAUFFEUR LIMITED hereafter.
The “customer/User” is a person who request a service from us/accepts any offer of services from us.
The term “passenger/passengers” refers to the person a group of people travelling in a vehicle owned by us.
The term “service/services” refers to the transportation services provided by us.
The term “Booking” refers to the request from a third-party to use our services.
By utilizing our service or vehicle, passengers explicitly agree not to carry any unlawful objects.
This includes, but is not limited to, firearms, drugs, and any other illegal substances or items.
Passengers must remain vigilant and refrain from knowingly transporting or possessing any illicit materials during their journey.
We prioritize the safety and well-being of all passengers, and any violation of this policy may result in immediate termination of the service without refund.
We reserve the right to report any illegal activities to the appropriate authorities.

Bookings

All bookings must be pre-booked by either fax, email, telephone or via our website, any attempted bookings direct with our chauffeurs will be deemed invalid.
All online bookings require a minimum of 24 hours’ notice and payment must be settled immediately for non-account holders. Enquiries for bookings with less than 24 hour’s notice must be made by telephone on + 44 (0) 2087 57 8801
A quote will be given at the time of booking and will be approximate according to an estimate of miles and time incurred by the driver, the time and day of the journey and the vehicle type. We will not assume any surcharges such as waiting time or parking costs at this stage.
Our service price list is not displayed on our website but will be available upon request.
Every effort will be made to accommodate a client’s requirements for the booking of a particular vehicle/driver. We reserve the right however to supply an alternative vehicle/driver of equal standard where your request cannot be met.
In the event that we are unable to supply one of our own vehicles for your journey, we will subcontract to a supplier of equal standard. PEGASUS CHAUFFEUR LIMITED T’ & C’s will still apply.

Tariffs and Service Charges

Our tariffs’ are available upon request either by telephone or via email.
All Tariffs’ will be agreed upon the opening of accounts and dependent on the level of service required.
No account holders will be given a quote for each journey booked prior to the booking being confirmed.

Services charges will be applied as follow:

15 minutes of waiting time are free for none airport to pick up
60 minutes of waiting time are free for airport pick-ups

After the free waiting time the following charges will be applicable:

£40.00 p/h for Mercedes E-Class
£50.00 p/h for Mercedes S-Class & V-Class
Parking/toll charges will be passed on including VAT.
All prices will be quoted in GBP (£) and VAT will be added on top of the booking cost.
All fares will incur a 50% increase on Bank Holidays (UK) and 100% increase on Christmas and New Year’s Day.We will calculate fares based upon actual mileage by Google Map, time and out of pocket expenditure.
The charge rate will vary according to the type of vehicle/service required for the journey.
We operate a fixed rate for journeys to or from the local areas, the London airports and to most London postal codes.
We reserve the right to charge an additional mileage rate for journeys outside of the M25 excludingairport transfers to Gatwick, Heathrow, Luton Airport, London City Airport and Stansted. Details are available on request or on our tariffs.
If the route varies e.g. by request of the passenger to use a motorway route or the driver has to avoid a traffic related problem, we reserve the right to charge the client for any extra mileage and time.
A 3% admin is chargeable on all invoices.

Responsibilities: (Traveller’s Responsibilities)

It is the passenger’s responsibility to set up the pick-up time well in advance and always keep some extra time in his/her hand to avoid any delay to arrive at your destination, We always try our best to pick up & drop off on your requested time but sometimes it’s not in our hand due to various reasons i.e traffic/road closure/ accident on the way. And sometimes the driver may be late for pick up or drop off where we have no control over there.

The company nor the driver/service provider (PHO) is not responsible to cover your losses due to the late arrival or pick up due to some unforeseen that the company has no control over.

Losses can be anything like – missing a flight/train/hotel/any personal deal etc…

In addition to Public Holidays we reserve the right to apply a surcharge to:

Additional stops on route.
Periods of extreme weather or road conditions.
Journeys out of standard business hours (midnight – 5am)
There is a 100% levy applied on Boxing Day.

(Please note that these are examples and is not an exhaustive list)

Payments

Our payment terms are strictly 24 hours prior to the service.
We accept credit card visa debit and bank transfers for payment, however.
Any invoice queries must be raised within 5 days of the invoice date.

Account Holders

Account facilities are available to sign up with us with an advance credit limit. Prior to opening an account, you will be subject to a credit check.
Invoices will be issued on a weekly basis and must be settled within 7 days from the date of the invoice.
We reserve the right to make a charge for any late payments made in respect of invoices paid, under the late payments of commercial debts act 1998.
Any late payment of invoices may attract interest charges of up to 7.5% per annum above base rate, calculated on a daily basis.
Account holders’ conditions are valid in conjunction with all other terms & conditions as outlined above.
It is the responsibility of the Client to ensure adequate security to ensure that the account facility is not abused

Cancellations

100% return up to 24 hours or more before the trip
50% refund between 24 and 12 hours the trip
No refund for cancellations less than 12 hours of the trip

Event cancellation

More than 7 days – No charge
Less than 7 days – Full charge

During the Journey

We reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to the safety of the other passengers or themselves.
A cleaning fee of £50.00 will be charged for any soiling of our vehicles if professional valeting is required as a result The customer will also be liable for any loss of earnings incurred by the driver for the period of time that the vehicle was not fit for use by other customers. We encourage our drivers to be reasonable with our customers when determining the invoice value for soiling charges.
Eating and drinking in the vehicle is not permitted, however bottled water may be provided on your journey
Drivers and passengers are not permitted to smoke in a licensed vehicle at any time. This is a strict legal requirement.
As per TFL (Transport for London) the luggage is not allowed in passenger’s compartment, only the luggage can be loaded into the boot space as per vehicle category.
The driver is not allowed to carry more passengers than the legal number stated on the vehicle license plate and will refuse any requests by the passengers to do so.
Additional requests/alterations to the booking such as additional pick up points, change to the destination, maybe be fulfilled however in such cases any additional waiting time or mileage incurred as a result will be chargeable.
We accept the pets if it’s a guide or helping pets of the traveller. None helping pets are only allowed on confirmation before making the reservation.

Complaints and Feedbacks

We welcome any feedback received from our customer in relation to the services we provide.
In the event that you have a complaint about our company or one of our drivers or vehicles you should contact the office on + 44 (0) 2087 57 8801 or email info@pegasuschauffeur.com

Lost Property

PEGASUS CHAUFFEUR LIMITED keeps a record of all lost property and will endeavour to return this to the customer.
For all enquiries regarding lost property you should contact the office on + 44 (0) 2087 57 8801 or email info@pegasuschauffeur.com

Privacy/Use of Data

PEGASUS CHAUFFEUR LIMITED is committed to adhering to the principals of data protection legislation in the United Kingdom.

Personal data shall be processed fairly and lawfully.
Personal data shall be obtained only for one or more specified and lawful purpose and shall not be further processed in any manner incompatible with that purpose or those purposes.
Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Personal data shall be processed in accordance with the rights of data subjects under this Act.
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Driver Terms & Conditions

Eligibility: All drivers must be legally eligible to work in the UK and hold a valid UK driving license. Additionally, they must have their own vehicle, which meets Pegasus Chauffeur LTD's requirements for safety and appearance.
Insurance: All drivers must have valid and adequate insurance coverage for their vehicle. They are responsible for maintaining their insurance policy and ensuring that it remains in force for the duration of their contract with Pegasus Chauffeur LTD.
Professionalism: Drivers must always conduct themselves in a professional manner, including when interacting with clients and other Pegasus Chauffeur LTD employees. They are expected to arrive at jobs punctually and be dressed appropriately for the occasion.
Safety: Drivers must adhere to all relevant laws and regulations related to driving, including those governing speed limits, traffic signals, and road safety. They must maintain their vehicle in good working order and report any issues to Pegasus Chauffeur LTD promptly.
Communication: Drivers must be always reachable and responsive to communication from Pegasus Chauffeur LTD, especially regarding any changes or updates to job details.
Payment: Drivers will be paid according to the agreed-upon rate for each job they complete. Payment will be made by Pegasus Chauffeur LTD within a week, the statement will be sent on Monday and the payment will be made on Wednesday.
Confidentiality: Drivers must maintain the confidentiality of any information they receive from Pegasus Chauffeur LTD or its clients, including but not limited to personal information, addresses, and schedules.
Vehicle Requirements: Drivers must have a vehicle that meets Pegasus Chauffeur LTD's standards for safety, appearance, and performance. This includes regular maintenance and inspections, as well as proper registration and licensing.
Client Interaction: Drivers are expected to be courteous, respectful, and professional when interacting with clients. They must follow all client requests and adhere to any special requirements, such as dress code or route preferences.
Job Assignment: Pegasus Chauffeur LTD reserves the right to assign jobs to drivers based on availability, location, and other factors. Drivers must be available to accept, and complete assignments as requested, unless they have a valid reason for declining a job.
Cancellation Policy: If a driver needs to cancel a job for any reason, they must notify Pegasus Chauffeur LTD as soon as possible. Failure to do so may result in a penalty or termination of their contract.
Safety and Security: Drivers must always ensure the safety and security of their clients and their belongings. This includes following any security protocols, such as checking identification, as well as keeping the vehicle locked and secure when not in use.
Marketing and Promotion: Drivers may not use Pegasus Chauffeur LTD's name, logo, or other branding materials for their own marketing or promotional purposes, without prior approval from the company.
Operator Responsibility and Compliance: Pegasus Chauffeur Ltd is committed to operating in full compliance with Regulation 9(14) of the Private Hire Vehicles (London) (Operators' Licences) Regulations 2000.
As a licensed private hire operator, we assume full responsibility for:
- Accepting all bookings directly from passengers
- Providing transportation services associated with those bookings
- Ensuring journeys are carried out in licensed private hire vehicles by licensed drivers
- Transporting passengers from the agreed pick-up point to the drop-off point for the agreed fare or an accurate estimate provided in advance
By booking with Pegasus Chauffeur, passengers enter into a direct contract with us as the operator. We guarantee our accountability for the safe and efficient delivery of services, ensuring high quality service and reliability.
Confidentiality and Non-Disclosure: Drivers must agree to keep confidential any proprietary or sensitive information about Pegasus Chauffeur LTD and its clients, including but not limited to personal information, addresses, and schedules.
Background Checks: Pegasus Chauffeur LTD reserves the right to conduct background checks on drivers to ensure that they meet the company's standards for professionalism, safety, and reliability.
Indemnification: Drivers must agree to indemnify and hold harmless Pegasus Chauffeur LTD from any liability, damages, or losses that result from their actions or omissions while on the job.
Dispute Resolution: Any disputes between Pegasus Chauffeur LTD and a driver must be resolved through mediation or arbitration, rather than through the courts.
Non-Solicitation: Drivers may not solicit Pegasus Chauffeur LTD's clients or attempt to establish a direct relationship with them, either during or after their contract with the company.
Intellectual Property: Any intellectual property created by drivers while working for Pegasus Chauffeur LTD, such as photos or videos, is owned by the company and may not be used or distributed without prior approval.
Compliance with Laws: Drivers must comply with all applicable laws and regulations, including those related to employment, tax, and immigration.
Insurance: Drivers must have their own liability insurance coverage that meets Pegasus Chauffeur LTD's standards. They must provide proof of insurance upon request and notify the company of any changes in coverage.
Termination: Pegasus Chauffeur LTD may terminate a driver's contract at any time, with or without cause, if they fail to meet the company's standards or violate any of the terms and conditions of their agreement.
Client Feedback: Pegasus Chauffeur LTD may solicit feedback from clients about their experience with a driver, and the driver must be willing to accept and respond to feedback in a constructive and professional manner.
Training and Development: Pegasus Chauffeur LTD may provide training and development opportunities for drivers to improve their skills and knowledge, and drivers must be willing to participate in these programs as requested.
Vehicle Maintenance: Drivers must maintain their vehicles in a safe and reliable condition, including regular inspections, maintenance, and repairs. They must also comply with any vehicle requirements and standards set by Pegasus Chauffeur LTD.
Uniform and Appearance: Drivers must adhere to a dress code and grooming standards established by Pegasus Chauffeur LTD, which may include wearing a uniform and maintaining a professional appearance.
Personal Conduct: Drivers must conduct themselves in a professional and courteous manner at all times, and must refrain from any behaviour that may be deemed inappropriate or offensive.
Client Safety and Security: Drivers must always prioritize client safety and security, and must be aware of and comply with any security protocols or procedures established by Pegasus Chauffeur LTD.
Force Majeure: Pegasus Chauffeur LTD will not be held liable for any damages, losses, or delays resulting from events beyond its control, such as natural disasters, war, or government actions.
Route and Destination Information: Drivers must provide Pegasus Chauffeur LTD with accurate and up-to-date information about the route and destination of each trip, including any changes or deviations from the original plan.
Estimated Time of Arrival (ETA): Drivers must provide an ETA to Pegasus Chauffeur LTD for each trip and must notify the office of any delays or changes to the estimated arrival time.
Passenger On-Board (POB) Notification: Drivers must notify Pegasus Chauffeur LTD when the passenger is on board and the trip has started and must provide updates on the status of the trip as needed.
Parking Charges: Drivers must inform Pegasus Chauffeur LTD of any parking charges incurred during a trip and must provide receipts or other documentation as needed to support these charges.
Extra Waiting Time Charges: Drivers must inform Pegasus Chauffeur LTD of any extra waiting time charges incurred during a trip and must provide documentation to support these charges. They must also obtain approval from the client or Pegasus Chauffeur LTD before incurring any extra waiting time charges.
Emergency Situations: Drivers must immediately notify Pegasus Chauffeur LTD in the event of an emergency, such as an accident or breakdown, and must follow any procedures or protocols established by the company for handling such situations.
Passenger No-Show Policy: In the event of a passenger no-show, drivers must follow the policies and procedures established by Pegasus Chauffeur LTD, which may include waiting for a specified amount of time before leaving, attempting to contact the passenger, and notifying the office of the situation.
Evidence of Passenger No-Show: Drivers must obtain and provide evidence of the passenger no-show, such as a record of attempted communication or a photo of the location and time of the scheduled pick-up.
Verification: Pegasus Chauffeur LTD reserves the right to verify the evidence of a passenger no-show and to decide regarding any charges or fees that may be assessed to the passenger or driver.
Dispute Resolution: If there is a dispute regarding a passenger no-show, drivers must follow the dispute resolution process established by Pegasus Chauffeur LTD, which may involve providing additional evidence or participating in mediation or arbitration.
Timeliness Policy: Drivers are expected to arrive on time for each trip and must take all necessary steps to ensure that they are able to meet the scheduled pick-up time.
Notification of Lateness: If a driver is running late for a scheduled pick-up, they must immediately notify Pegasus Chauffeur LTD of the situation and provide an estimated time of arrival.
Responsibility for Missed Pick-Ups: If a driver is more than 15 minutes late for a scheduled pick-up and the passenger has already left with another taxi or transportation provider, the driver will not be paid for the missed pick-up and may be subject to additional penalties or charges.
Documentation of Tardiness: Drivers must provide documentation to support any claims of tardiness, such as traffic reports or receipts for any additional expenses incurred to arrive on time.
Job Acceptance Policy: Once a driver has accepted a job, they are expected to fulfil the commitment, barring any unforeseen circumstances or valid reasons for rejection.
Valid Reasons for Rejection: Valid reasons for a driver to reject a job include illness, vehicle breakdown, or any other unforeseen circumstances that prevent the driver from fulfilling the commitment.
Notification of Rejection: If a driver needs to reject an accepted job, they must immediately notify Pegasus Chauffeur LTD of the situation and provide a valid reason for the rejection.
Cost of Rejected Jobs: If a driver rejects an accepted job without a valid reason, they will be responsible for covering any costs associated with finding a replacement driver or alternative transportation for the client.
Documentation of Valid Reasons: If a driver needs to reject an accepted job due to illness, vehicle breakdown, or other valid reason, they must provide documentation to support the claim, such as a doctor's note or repair receipt.
Updates to Terms and Conditions: Pegasus Chauffeur LTD reserves the right to update or modify these driver terms and conditions at any time, without prior notice to drivers.